Our privacy commitment

Packrell counts people. It never identifies them.

Your customers' trust is your business. We protect it like it's ours. Packrell is anonymous by design, from day one.

Four commitments

What we promise, in plain language.

No facial recognition

Our systems detect that a person is present, never who they are.

Processed on-site

Video is analyzed on the device in your building. Only anonymous counts and heatmaps leave it.

No footage stored or sold

We don't keep video, and we never sell your data or your customers' data.

Clear signage

We help you tell customers plainly that anonymous traffic counting is in use.

What leaves your buildinganonymous
zone: "Center island"
people_now: 3
avg_dwell: "4m 12s"
identity: null // never collected
face_data: none
video_stored: false // processed on-site
How your data moves

Video stays in your building. Only counts leave it.

Video is analyzed on a device inside your building. What comes out the other side is anonymous: counts, zones, and heatmaps. Never faces, never identities, never footage.

01 · On-site

Packrell sensor

A small, discreet sensor that we provide, install, and manage.

02 · On-site

On-site device

Video is analyzed right there. It detects that a person is present, never who they are.

03 · Leaves building

Anonymous counts

Counts, zones, dwell times, and heatmaps. No images and no identities.

04 · Your team

Your dashboard

Traffic, hot zones, and peak hours, lined up with your sales.

The line we draw

What we measure, and what we never do.

What we measure

  • How many people visit
  • Which zones they spend time in
  • How long they stay
  • Your busy and quiet hours
  • How traffic lines up with sales

What we never do

  • Use facial recognition
  • Identify who anyone is
  • Store video footage
  • Sell your data
  • Sell your customers' data
Clear signage

No surprises for your customers.

We help you tell customers plainly that anonymous traffic counting is in use. Being upfront is part of the service, not an afterthought.

Our promise

Your customers' trust is your business. We protect it like it's ours.

Free walkthrough

Questions about privacy?

We're happy to walk you through exactly how it works in your space.