FAQ
Questions, answered plainly.
Privacy
Do you record my customers' faces?
No. We detect that a person is present and where they move, never who they are. Video is processed on-site, and only anonymous counts leave your building.
Do you store video footage?
No. Video is analyzed on the device in your building. We don't keep it, and we never sell your data or your customers' data.
How will my customers know?
We help you put up clear signage telling customers plainly that anonymous traffic counting is in use. Read our privacy commitment.
Setup and cost
Do I need to buy cameras or equipment?
No. Packrell provides, installs, and manages all of the sensors. You don't need to supply anything.
Who maintains the sensors?
We do. Packrell manages the sensors from day one, so there's nothing for your team to set up, update, or fix.
How long does setup take?
It depends on the size and layout of your space. We'll give you a clear timeline during your free walkthrough. Either way, there's no big construction and no disruption to your day.
What does it cost?
Pricing depends on your space and which services you need, and it's built to make sense for one location, not just five hundred. Contact us for a quote.
Beta program
Where does Packrell operate?
We're currently beta-testing with businesses across Central Florida, based out of Winter Park. If you're outside the area, reach out anyway and we'll let you know when we get to you.
What does it mean to be a beta partner?
You work directly with our team. We handle setup in person, check in with you regularly, and use your feedback to shape what we build next.
Can I try it first?
Yes. We offer a pilot so you can see real results in your own space before committing.
How do I join the beta?
Book a free walkthrough. We'll visit your space, learn your goals, and see whether a pilot makes sense. Get started.
Results
What kind of results can I expect?
You'll see your busiest zones, peak hours, and how traffic lines up with sales. From there, we help you act on it, whether that means moving staff, rearranging displays, or changing hours.
Do I have to figure out the data myself?
No. You get direction on what to do next, not a dashboard you have to decode. We sit down with you regularly to turn the numbers into moves.
Free walkthrough
Ready to see where your customers really go?
Book a free walkthrough and we'll show you what your space is telling you.